Pre-Order Guide

  • For orders priced less than 599, full payment is required at the time of order. For orders priced over 600, we offer a 50% down payment, with the remaining 50% due before delivery.
  • Transaction Finality: All pre-order/made-to-order transactions are considered final. We highly recomend you book appoitnment with us and test the products before you make your decison.
  • Lead Time: Our lead time of 6-14 weeks is contingent upon item production time and availability, and is subject to potential changes.
  • Colour Variation: Colors may appear differently in person, and such variations are not grounds for a refund. We encourage appointments and can provide swatches to mitigate any potential confusion.

KEEPING YOU UPDATED

Throughout your pre-order period, we'll provide timely updates based on your chosen shipping method, ensuring you stay informed about the status of your items.

Order Placement:

  • Pre-order notification will follow, detailing the lead time and process.
  • If requested or engaged in email correspondence, a formal invoice for your records will also be provided.

Mid-Process Update (3-8 weeks later):

  • Depending on the type of items pre-ordered, a second update will be sent, indicating that your items have been 'loaded' onto a container and are now within 3-6 weeks of fulfilment.
  • Occasionally, items are delayed at this stage. If we realise your times are going to be on an alternative shipment, will send you a subsequent email keeping you informed.

Warehouse Readiness and Dispatch:

  • Subsequently, you will receive an update notifying you that your items are in our warehouse and ready for dispatch.
  • For those who opted for local pickup, this email will confirm that your items are ready for collection.
  • If shipping is chosen, and for larger items, our team will contact you to organise a smooth delivery process.

Order Fulfillment:

  • Once your items have been either collected or shipped a final confirmation will be sent, indicating that the order has been successfully fulfilled.

PRE-ORDER RETURNS 

All pre-orders are categorized as custom-made goods, as these items are specifically ordered based on your purchase. Consequently, certain items may be non-returnable. If there is any quality issue, you will be covered under certain warranty program for different items.